Desktop Computing

Desktop Computing

Desktop Computing is one of the areas under Client Services, within the Department of Information Technology. Located in Donnelly and Marian Hall, Desktop Computing maintains and supports over 2,800 computers for the full-time faculty, staff, computer labs and classrooms of the College. 

Reporting a Problem or Requesting Service
All requests for service or PC and network printing problems should be reported to the IT Help Desk at x4357 (xHELP). The Help Desk will then route the call to the Desktop Computing department for resolution.

 

 

Printing services are available from various sources. Most computer labs have a network printer available for lab printing. The Donnelly 258 computer lab, which is open 24/7, has two laserjet black-and-white printers that provide printing support for the 54 computers in the lab. Duplex printing is available in the DN 258 lab, as well as many other public networked printers across campus.

For specialty printing and reproduction services, including color printing, copying and offset printing, visit http://www.marist.edu/infotech/departments-facilities/digital-publication-center

Network Printers
Desktop Computing installs and supports all tagged networked printers. All networked printers installed in offices are the responsibility of that office to provide consumables (toner, fuser, maintenance kit, and paper) for their applicable networked printers.

Desktop Printers
Individual printers connected to a single workstation via USB are not supported by Desktop Computing.

PC Hardware
A Lenovo computer is provided to each full-time faculty and staff member by Desktop Computing.  Full-time faculty and staff will have a choice of either a desktop or laptop model, which are currently on a 3-year replacement cycle.  Desktop Computing has a 1:1 computing policy--each full-time employee is provided with a single computer from Information Technology.  Additional computer(s) or peripherals (docks, additional monitors, external drives, USB printers, etc.) will not be provided by IT and must be purchased via the Computer Store with departmental funds.

Software services are available by calling the IT Help Desk at (845) 575-4357 (xHELP). Services are provided for Marist owned/tagged computers assigned to full-time faculty and staff members.
All Marist-owned computers come with the following software products installed (not a full list):

• Windows operating system
• Microsoft Office Professional (Word, Excel, PowerPoint, Publisher, Access and OneNote)
• OpenText HostExplorer (Mainframe access)
• Trellix Endpoint Security (antivirus)
• Cisco Secure Client (VPN)
• Google Chrome
• Mozilla Firefox
• Adobe Acrobat Professional

Faculty and staff members may request additional software to be installed on their office computers by calling the IT Help Desk. Some software will require a purchase of a license which will be charged to the user's budget account number. Please provide the IT Help Desk analyst with your budget account number when requesting the software service.

Faculty only: Some faculty members may require specialized software to be installed on their computer to match the software running in the classrooms or labs where they teach (e.g. Maple, Matlab, Adobe Creative Suite Design Standard). For these instances, please contact Dave Hughes at x3057.

Desktop Computing does not:

• Install, customize, configure or support non-Marist approved software.
• Install, customize or configure any software on non-Marist owned computers.
• Repair, service or install hardware on non-Marist owned computers